products-faq

FAQ

What are Paladim products made of?
All of our works are made of high-quality lime wood. Because of its' durability, flexibility and beauty, it is our best choice for raw material.

How are Paladim products made? Are they handmade?
Every item that goes out of the Paladim workshop is made to be great! And we always make sure of it. By taking good care of our smart and practical design and having a special love for details. Our products are each made by hand by somebody from the team. It starts from receiving your order, through making the item, and finally packing and shipping it to you. Safe and eco-friendly.

Do you ship worldwide? And is it safe?
You bet we do. From our workshop in Bulgaria we have shipped products to our clients from over 55 countries around the globe. Safe and fast. Production time for most of our products is 3 to 5 days. Then we ship via international priority airmail, which is reliable and fast. See more about how long shipping takes here.

Do you make custom orders? 
It is our job as designers and crafters to always try something new and fresh. This is why if you want to have something custom made for you, let us know. We will discuss it, give you some options, and bring it to life! Contact us here.

Доставка и връщане

Production and Delivery Time

As you know our products and handmade upon order which means that we make every item after an order is placed.

The time we need to craft different items vary so you can see more details when viewing individual products. We are only two people in the workshop and in case of any expected delays we will let you know about it.

Once we finish your item we take care it ships safely to you with Priority Airmail or DHL Express. You can select options and see according shipping times at checkout.

* NOTE - please ensure that you have provided us with the correct delivery address when placing your order. If an order is returned to us because the address given to us is incorrect, you will be responsible for paying postage again. Make sure you are using your street address and not a P.O. box number.

If an order is returned to us because the package was unclaimed, you will be responsible for paying postage again.


Customs & Duties

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. We are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by our side in any way.

Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please contact your local customs office.


Returns

Every product that leaves our workshop is made to impress. We take pride in our work and if you are not happy with your order for any reason, we'll make things right. We offer free returns on all orders returned within 14 days of receipt, excluding our custom creations.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. Returned item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any damaged items; any such items will be returned to the purchaser at their own cost. We are unable to offer a refund on any custom made builds.

Returns received after the 14-day time frame will not be accepted and will be returned to the purchaser at their own cost. All correctly returned items will be credited to the original payment method, less any taxes, delivery or import duties incurred in delivery.