Shipping & Returns
FREE WORLDWIDE SHIPPING
We offer free worldwide shipping for all orders.
How long will it take for my order to arrive?
All of our products are made to order. Usually we are fast and furious in the workshop and between 2-4 are enough to complete almost any product. In case of any expected delays we will let you know about it.
After your products are finished we will ship according to what you specify at checkout - Free International Priority Airmail, or Express Mail Service (EMS) that is paid. Once shipped, packages are delivered as follows:
1) Europe
- Standard Free Shipping - made to order in 2-4 business days + delivery within 5-10 business days
- Express Shipping (EMS) - made to order in 2 business days + delivery within 3-5 business days
2) USA & Canada
- Standard Free Shipping - made to order in 2-4 business days + delivery within 10-15 business days
- Express Shipping (EMS) - made to order in 2 business days + delivery within 4-7 business days
3) Worldwide
- Standard Free Shipping - made to order in 2-4 business days + delivery within 15-20 business days
- Express Shipping (EMS) - made to order in 2 business days + delivery within 4-7 business days
Address Info
Please ensure that you have provided us with the correct delivery address when placing your order. If an order is returned to us because the address given to us is incorrect, you will be responsible for paying postage again. Make sure you are using your street address and not a P.O. box number.
If an order is returned to us because the package was unclaimed, you will be responsible for paying postage again.
Customs & Duties
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. We are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Paladim in any way.
Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please contact your local customs office.
RETURNS
Every product that leaves our workshop is made to impress. We take pride in our work and if you are not happy with your order for any reason, we'll make things right. We offer free returns on all orders returned within 14 days of receipt, excluding our custom creations.
Return Policy
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. Returned item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any damaged items; any such items will be returned to the purchaser at their own cost. We are unable to offer a refund on any custom made builds.
Returns received after the 14-day time frame will not be accepted and will be returned to the purchaser at their own cost. All correctly returned items will be credited to the original payment method, less any taxes, delivery or import duties incurred in delivery.
