FAQs

Here you can find info about ordering, payments, shipping and eventual returns. Hope we covered the most important aspects. If not, and you have any other questions, don't hesitate to contact us.

- I am shopping online for the first time, is it safe out there?
Absolutely, nothing to worry about! We have some super nerdy encryption stuff in place so that your payment is secure and your details remain secret. For the techno guys out there – our website uses the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

- How can I pay?
Credit card, debit card or PayPal. We take international payments the way that is most convenient for you.

- Do you ship worldwide?
Yes. And we've sent products to more than 60 countries worldwide so far. All of our items are shipped from our workshop in Bulgaria via International Priority Airmail (IPA) Service.

- How long until I receive my order?
Since our products are made to order, delivery times can vary. Please see our shipping page for more information.

- Is it safe for my item to travel around the globe on its way to me?
We'll make sure that your item travels safe on its way to you. Packing is crucial and we know that. And in effort to reduce waste, packing materials are reused, repurposed or reusable.

- What happens if I'm not home at the time of delivery?
No worries. Your package will be directed to the nearest post office, which in turn will leave you a notice (at your address), explaining how and when to pick them up your package. Note that if a package is not claimed within 10-15 days (depending on your post carrier) it will be returned to the sender (which is us). Please see our shipping page for more information.

- Can I send Paladim design as a gift to my friend?
Sure! And they will love you for that! We will gladly help you suprise your friend or family. We can laser-engrave and insert a special greeting card inside.

- Do I have to pay any customs taxes?
It depends on where you are from and your country's law. Please see our shipping page for more information. 

- What are Paladim creations made of?
We use high quality lime wood ever since we started. It is durable, flexible and lasting, which is just great for our works. To give our creations color we have some magical techniques (like staining), but you don't want to know about this.

- Can I use a Paladim lamp in my country?
Sure you can. We use electrical components that work for all power supply standards. No matter if it's 110V/60Hz or 220V-230V/50Hz, your lamp will operate fine. You should only make sure that you are using the correct lightbulb (we'll include info about that together with your lamp so you don't have to sweat about it).

We will also include proper type plug or adapter according to your destination country.

- Why Paladim?
Our brand is rising to the top rapidly, because of our unique design and magnificent style. This is not only business for us, it's making art and enriching people’s lives. We strive to bring utility and character to everyday items you use in your home or office. This way making your space more comfortable no matter if you are there to do some work or have a good relaxation.

We are not only selling wooden lamps and clocks, but stylishly crafted pieces which rank very highly in people’s eyes. Since we have opened our company we have serviced thousands of people and they are excited to choose us. All you have to do is go to our catalogue, order what you feel will fit in your home or office, and let us take care of making it.

If you enjoy art, style and finesse, Paladim is the perfect choice for You. We promise to exceed your expectations and amaze you with something truly magnificent. Even on pictures you can’t feel how irresistibly attractive our products are. We invite you to take a chance worth taking.

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