FAQs

Here you can find info about ordering, payments, shipping and eventual returns. Hope we covered the most important aspects. If not, and you have any other questions, don't hesitate to contact us.

Custom Orders & Personalization

We can recreate most of our designs in a customized style to fit your space using different colors and materials.
We can also laser-engrave logos, initials, names and dates. Celebrate a special occasion or give a gift that is truly unique. 

 

Wholesale & Corporate Orders

Want to order a large set of items? Like lamps for your office space or lighting for your entire home? Send us an email to discuss your project and give you an offer.
Want to make corporate gifts for your team? We can do it by laser-engraving a set of products by your choice. You can have your logo or team's names on it.

 

Laser Engraving

We charge an extra fee based on how complex the project is and if you need help with editing your image/design.
Please note we will not engrave licensed images or logos unless you are the copyright holder or represent the business with direct authority to use licensed images and logos.
Images must be provided to us in PNG, PDF, PSD, SVG or AI format. Ideally image is vector-based; it must be black and white (not grayscale or color).

 

Orders and Shipping

- I am shopping online for the first time, is it safe out there? Absolutely, nothing to worry about! We have some super nerdy encryption stuff in place so that your payment is secure and your details remain secret. For the techno guys out there – our website uses the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

- How can I pay?
Credit card, debit card or PayPal. We take international payments the way that is most convenient for you.

- Do you ship worldwide?
Yes. And we've sent products to more than 60 countries worldwide so far. All of our items are shipped from our workshop in Bulgaria via International Priority Airmail (IPA) Service.

- How long until I receive my order?
Since our products are made to order, delivery times can vary. Please see our shipping page for more information.

- Is it safe for my item to travel around the globe on its way to me?
We'll make sure that your item travels safe on its way to you. Packing is crucial and we know that. And in effort to reduce waste, packing materials are reused, repurposed or reusable.

- What happens if I'm not home at the time of delivery?
No worries. Your package will be directed to the nearest post office, which in turn will leave you a notice (at your address), explaining how and when to pick them up your package. Note that if a package is not claimed within 10-15 days (depending on your post carrier) it will be returned to the sender (which is us). Please see our shipping page for more information.

- Can I send Paladim design as a gift to my friend?
Sure! And they will love you for that! We will gladly help you suprise your friend or family. We can laser-engrave and insert a special greeting card inside.

- Do I have to pay any customs taxes?
It depends on where you are from and your country's law. Please see our shipping page for more information. 

- What are Paladim creations made of?
We use high quality lime wood ever since we started. It is durable, flexible and lasting, which is just great for our works. To give our creations color we have some magical techniques (like staining), but you don't want to know about this.

- Can I use a Paladim lamp in my country?
Sure you can. We use electrical components that work for all power supply standards. No matter if it's 110V/60Hz or 220V-230V/50Hz, your lamp will operate fine. You should only make sure that you are using the correct lightbulb (we'll include info about that together with your lamp so you don't have to sweat about it).

We will also include proper type plug or adapter according to your destination country.

- Why Paladim?
Our brand is rising to the top rapidly, because of our unique design and magnificent style. This is not only business for us, it's making art and enriching people’s lives. We strive to bring utility and character to everyday items you use in your home or office. This way making your space more comfortable no matter if you are there to do some work or have a good relaxation.

We are not only selling wooden lamps and clocks, but stylishly crafted pieces which rank very highly in people’s eyes. Since we have opened our company we have serviced thousands of people and they are excited to choose us. All you have to do is go to our catalogue, order what you feel will fit in your home or office, and let us take care of making it.

If you enjoy art, style and finesse, Paladim is the perfect choice for You. We promise to exceed your expectations and amaze you with something truly magnificent. Even on pictures you can’t feel how irresistibly attractive our products are. We invite you to take a chance worth taking.

Shipping & Returns

FREE WORLDWIDE SHIPPING

We offer free worldwide shipping for all orders.

How long will it take for my order to arrive?

All of our products are made to order. Usually we are fast and furious in the workshop and between 2-4 are enough to complete almost any product. In case of any expected delays we will let you know about it.
After your products are finished we will ship according to what you specify at checkout - Free International Priority Airmail, or Express Mail Service (EMS) that is paid. Once shipped, packages are delivered as follows:

1) Europe
- Standard Free Shipping - made to order in 2-4 business days + delivery within 5-10 business days
- Express Shipping (EMS) - made to order in 2 business days + delivery within 3-5 business days

2) USA & Canada
- Standard Free Shipping - made to order in 2-4 business days + delivery within 10-15 business days
- Express Shipping (EMS) - made to order in 2 business days + delivery within 4-7 business days

3) Worldwide
- Standard Free Shipping - made to order in 2-4 business days + delivery within 15-20 business days
- Express Shipping (EMS) - made to order in 2 business days + delivery within 4-7 business days

Address Info

Please ensure that you have provided us with the correct delivery address when placing your order. If an order is returned to us because the address given to us is incorrect, you will be responsible for paying postage again. Make sure you are using your street address and not a P.O. box number.
If an order is returned to us because the package was unclaimed, you will be responsible for paying postage again.

Customs & Duties

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. We are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Paladim in any way.

Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please contact your local customs office.

 

RETURNS

Every product that leaves our workshop is made to impress. We take pride in our work and if you are not happy with your order for any reason, we'll make things right. We offer free returns on all orders returned within 14 days of receipt, excluding our custom creations.

Return Policy

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. Returned item(s) must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any damaged items; any such items will be returned to the purchaser at their own cost. We are unable to offer a refund on any custom made builds.

Returns received after the 14-day time frame will not be accepted and will be returned to the purchaser at their own cost. All correctly returned items will be credited to the original payment method, less any taxes, delivery or import duties incurred in delivery.